Frequently Asked Question

Where do you ship to?

We currently ship to provinces of Canada and the mainland United States. We do not ship to remote locations such as the Canadian Territories, Alaska or Hawaii.

Free shipping is included on all our gift baskets.

How long does delivery take?

We normally ship within 3-5 days of order placement. Depending upon product availability, this may be extended to 7 days. Our trusted shipping partners are Federal Express and UPS, however other carriers may be used.

Can you deliver the gift directly to the recipient?

Yes. We can bill you and deliver your gift basket directly to the recipient.

We can also include a special message on the gift card such as 'Can't wait to see you!! Love William'.

You can email Elsa at basketsbycouture@gmail.com to provide us with the message. Please do so within 24 hours of your purchase.

How are the gifts packaged?

Most of our products will be sold in a botanical luxurious gift bag, with a complementary gift card to personalize.

We do however wrap certain products in traditional cellophane, such as the Gardening baskets with birdhouses due to their size.

Some items, mainly the Spa collection will be wrapped in botanical gift boxes.

How do I track my package?

We appreciate your business!

Once your order has been shipped you will automatically receive a shipping confirmation email message, which includes a tracking number.

Within 48 hours you should be able to track your order online with the respective carrier.

If you do not receive the order tracking number or your tracking number does not work after 72 hours of receiving your shipping confirmation, you may contact us.

Contact Elsa at basketsbycouture@gmail.com, please include:

your name, telephone number, order number, and the date your order was placed.

Can I build my own basket?

For corporate gifting or personal events we can curate an exquisite gift collection within your budget! We can curate anywhere from 3 - 300 gift boxes or bags.

We love what we do and are here to make your event extra fun and special. Simply email Elsa at basketsbycouture@gmail.com to start the conversation.

Do you sell corporate gifts?

Corporate gift baskets, boxes and bags are available. We work with our partners to deliver timely bulk gift baskets to companies for employee engagement, recognition and events.

We love what we do and are here to make your event extra fun and special. Simply email Elsa at basketsbycouture@gmail.com to start the conversation.